Business Model, Team,
Process Workflow

Business Model

Rather than overstaffing and reflecting top-heavy overhead in our fees, we hand pick the expertise that your particular needs require—customizing lean, task-specific teams for each project.


Complementing our in-house design, illustration, writing, production and research, we draw on our reservoir of select, on-demand talent including photographers, videographers and other specialists. We offer a core team of professionals with significant depth of expertise and more than 160 years combined experience, over 120 of which have been spent in digital design and production—continually mastering an array of ever-advancing technologies.

Process & Workflow

It all begins in conversation, learning about your entity and its aspirations, challenges and goals—whether that entity is an individual, business or nonprofit, etc. organization. Once we both agree that we’re a good fit, we submit an itemized, project fee-based Proposal for your review. Work flow specifics are outlined in every Proposal and vary depending on the type, scope and scale of each engagement. Typically, an initial retainer payment is due upon commencement, with subsequent payments tied to completion milestones.

We are pleased to report extremely high rates of client retention and satisfaction—born out by the fact that in many instances, we’ve maintained active client relationships for decades.